Refund & Cancellation Policy

Current plans, billing periods, and prices are shown on the Pricing page. This policy explains how cancellations, renewals, and refund requests are handled.

General rule

Subscription and add-on fees are charged in advance and are non-refundable, except where required by law, for a verified billing error, an unauthorized charge, or another refund approved by Pet Ready Planner after review.

Cancellation

• You can cancel a Weekly Plan or Yearly Plan at any time from your billing settings.
• Canceling stops the future renewal.
• Access normally continues through the period you have already paid for.
• No prorated refund or credit is issued for unused time.
• Weekly subscriptions do not have an accidental-renewal courtesy-refund window.
• Initial Yearly purchases do not have an accidental-renewal courtesy-refund window merely because you changed your mind.

Add-ons

Add-ons — including extra pets, Household Member seats, and Caregiver seats — can be canceled separately. Canceling an add-on stops its future renewal, and access already paid for remains through the applicable billing period. Add-on cancellations follow the same no-proration, no-credit rule.

Accidental Yearly Renewal Requests

• This section applies only to the automatic renewal of an existing Yearly subscription.
• It does not apply to the initial purchase of a Yearly subscription.
• Contact us within 72 hours after the successful automatic Yearly renewal charge at support@petreadyplanner.com.
• We will review the circumstances and billing history and may issue a courtesy refund.
• Requests received after 72 hours are generally non-refundable, except where required by law, for a verified billing error, or for an unauthorized charge.
• An approved refund ends paid access and moves the account to the Free Plan with the normal 15-day recovery process described below.

What happens when paid access ends

When paid access ends — through cancellation, a failed renewal payment, a reduction in paid capacity, or an approved refund — you may continue on the Free Plan. You select or retain the eligible priority pet allowed by the Free Plan, and paid-only information and pets beyond the current allowance may be locked. Locked information is normally held for a 15-day recovery period. Restarting or restoring sufficient paid capacity during that period may recover eligible information. Anything not recovered before the stated deadline may be permanently deleted and cannot be restored. Scheduling a cancellation does not delete anything immediately — paid access continues through the paid period first.

Account deletion

Deleting your account hard-deletes your pet records and photos. This action cannot be undone. Canceling a paid plan and deleting your account are different actions.

Billing questions

For billing questions or a refund review, contact support@petreadyplanner.com.